Privacy Policy
This Privacy Policy explains how Crandall Co. Distribution collects, uses, stores, and shares information submitted through this website in connection with catalog browsing, quote requests, order placement, and commercial communications. Last updated: April 14, 2026.
Information We Collect
We may collect information you provide directly when you submit a cart request, order form, payment authorization, quote inquiry, purchase order request, or contact message through this website.
- Business name, contact name, email address, phone number, billing address, and shipping address.
- Order-related information such as products requested, quantities, case or pallet preferences, and account notes.
- Payment-related data entered during checkout or payment authorization workflows.
- Technical information such as device data, browser type, and general site interaction information.
How We Use Information
We use collected information to operate the website, respond to procurement inquiries, process and review wholesale orders, coordinate payment, arrange shipping, communicate order status, and improve our commercial operations.
- To verify purchasing and billing details.
- To provide quotes, invoices, confirmations, and service messages.
- To manage inventory planning, order fulfillment, customer support, and internal reporting.
- To help protect the business from fraud, misuse, unauthorized transactions, or delivery disputes.
Orders, Payments, and Commercial Records
When you place or submit an order request, we may store business and transaction data related to that request. This may include order history, request timing, shipping notes, invoice references, and communications relevant to the account.
Payment information may be processed through internal systems or authorized payment partners as needed to complete the requested transaction or verify payment status.
How Information May Be Shared
We do not sell your personal or business information. We may share information only where reasonably necessary to operate the website and fulfill commercial obligations.
- With payment processors, financial institutions, and accounting providers.
- With carriers, freight brokers, warehouses, and distribution partners handling delivery logistics.
- With service providers supporting technology infrastructure, customer communications, fraud prevention, or analytics.
- Where disclosure is required by law, legal process, or to protect our business rights and operations.
Cookies and Site Analytics
This website may use cookies, local storage, and related technologies to maintain cart behavior, remember preferences, improve usability, and evaluate overall website performance.
These technologies may help us understand which pages are most useful, how visitors move through the catalog, and where site performance may require improvement.
Retention of Information
We retain information for as long as reasonably necessary to support order processing, customer service, recordkeeping, accounting, legal compliance, dispute resolution, and other legitimate business purposes.
Retention periods may vary depending on the nature of the information and the commercial relationship involved.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect business and customer information from unauthorized access, misuse, alteration, or disclosure.
No website or electronic system can be guaranteed to be completely secure, and users should also take reasonable precautions when submitting information online.
Your Choices and Requests
You may contact us to request updates to your business contact information or to inquire about the records associated with your account communications. We may need to verify the request before acting on it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in website functionality, operational practices, legal requirements, or business processes. Updated versions become effective when posted on this page.
Contact Us About Privacy
If you have questions about this Privacy Policy or about how information is handled in connection with this website, please use the contact information below.
Elizabethtown, KY 42701