Terms of Service

Acceptance of Terms

By accessing this website or submitting an order request, quote request, payment authorization, or purchase inquiry through Crandall Co. Distribution, you agree to be bound by these Terms of Service. If you do not agree, you should not use this website or place orders through it.

These Terms apply to all visitors, purchasers, procurement teams, distributors, restaurant groups, resellers, and other commercial users of the site.

Commercial Orders and Account Review

Crandall Co. Distribution supplies bulk packaging and food service products intended primarily for commercial and institutional use. Submission of an order request does not constitute automatic acceptance.

• Orders may be reviewed for stock availability, order size, freight practicality, billing verification, and delivery eligibility.
• We may decline, limit, or cancel any order request at our discretion, including where pricing, product data, or inventory information is inaccurate.
• Approved orders may require confirmation by email, written invoice, or internal release from our distribution team.

Products, Specifications, and Availability

We aim to present product descriptions, pack sizes, category information, certifications, and pricing as accurately as possible. However, catalog information may be updated, corrected, or revised without prior notice.

• Packaging dimensions, case counts, pallet quantities, and material descriptions may vary by production batch or supplier update.
• Color, finish, and product appearance shown on the website may differ slightly from delivered goods.
• Availability is not guaranteed until your order is formally reviewed and accepted.

Pricing, Billing, and Payment Terms

All pricing shown on the website is subject to change without notice prior to order acceptance. Freight, taxes, surcharges, liftgate fees, limited-access charges, and other logistics-related costs may be billed separately unless expressly included in a written quote.

• Payment methods may include card, ACH, wire transfer, or approved purchase order terms.
• Orders placed under credit terms remain subject to separate approval.
• You agree to provide accurate billing, tax, and payment information for every transaction.
• In the event of failed payment, chargeback, reversal, or payment dispute, we may suspend fulfillment or future orders.

Shipping, Delivery, Title, and Inspection

Delivery timing depends on inventory position, carrier availability, route scheduling, and regional freight conditions. Estimated timelines are provided for planning purposes only and are not guaranteed unless explicitly agreed in writing.

• Buyers are responsible for providing accurate delivery details and adequate site access for receiving case or pallet shipments.
• Upon delivery, the buyer must inspect the shipment for visible damage, shortages, or delivery exceptions.
• Claims regarding obvious transit damage, shortages, or incorrect items should be reported promptly after receipt.

Permitted Website Use

You may use this website only for lawful commercial purposes related to reviewing products, requesting quotes, placing wholesale orders, or communicating with our team.

• You may not misuse the website, attempt unauthorized access, interfere with site functionality, or copy product content for deceptive or unlawful use.
• You may not submit false purchasing information, impersonate another entity, or attempt fraudulent payment activity.
• We may restrict or terminate site access where misuse, abuse, or suspicious conduct is identified.

Disclaimers

This website and all content, product information, and services made available through it are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law.

We do not warrant that the website will operate uninterrupted or error-free, or that every product listing, image, certification reference, or specification will always remain current at every moment.

Limitation of Liability

To the maximum extent permitted by law, Crandall Co. Distribution shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of this website, any order request, delay, unavailable inventory, or the purchase or use of goods supplied through this site.

In all cases, our aggregate liability shall not exceed the amount actually paid for the specific goods giving rise to the claim.

Governing Law

These Terms shall be governed by and interpreted under the laws applicable in the State of Kentucky, without regard to conflict of law principles. Any dispute arising from these Terms or from purchases made through this website shall be handled in the appropriate courts or venues permitted by applicable law.

Questions About These Terms

For questions regarding these Terms of Service, commercial purchasing terms, account review, or order handling, please use the contact information below.