Refund Policy

General Commercial Return Position

Crandall Co. Distribution sells bulk packaging and food service products intended for business use. Due to the nature of commercial inventory handling, freight planning, and case or pallet fulfillment, orders are generally considered final once approved and released unless an authorized exception applies.

Situations That May Qualify for Review

We may review requests for refund, replacement, store credit, or return authorization where a verified issue exists.

• Goods delivered in a damaged condition attributable to transit or handling.
• Material defects that make the product commercially unusable.
• Incorrect items shipped compared to the approved order record.
• Short shipments or quantity discrepancies that can be verified against delivery and order documents.

Items Not Eligible for Return or Refund

Certain items or order types may not be eligible for return, refund, or exchange.

• Opened, used, altered, or partially consumed goods.
• Special-order, custom, non-stock, or customer-specific procurement items.
• Products stored or handled improperly after delivery.
• Orders returned without prior authorization.
• Requests based solely on over-ordering, preference change, or internal purchasing error after shipment release.

Inspection and Claim Timing

Buyers should inspect all delivered goods promptly upon receipt. Any claim regarding visible damage, shortages, or incorrect product should be reported as soon as reasonably possible after delivery.

Supporting documentation may be required, including photographs, pallet or case labels, delivery paperwork, and a description of the issue.

Return and Review Procedure

No goods should be returned without written or direct authorization from Crandall Co. Distribution. If a claim is approved for further handling, we may provide return instructions, inspection steps, or a resolution path that may include replacement, credit, or refund.

• Unauthorized returns may be refused.
• Returned product may need to remain in original commercial condition and packaging where possible.
• We reserve the right to inspect or verify the claim before issuing any credit or refund.

Refund Method and Timing

When a refund is approved, it may be issued back to the original form of payment where practical, or alternatively as account credit or another agreed commercial adjustment.

Timing may vary depending on the payment method used, the nature of the claim, and the completion of any required review process.

Order Cancellation

Cancellation requests must be submitted before shipment release or before the order enters a non-reversible processing stage. Once inventory has been allocated, freight booked, or goods shipped, cancellation may no longer be possible or may be subject to restocking, administrative, or logistics-related charges.

Freight and Additional Charges

Original freight, redelivery charges, residential conversion fees, liftgate fees, inside-delivery fees, reconsignment costs, storage charges, and other logistics-related amounts are generally non-refundable unless the issue resulted directly from our verified shipping error.

Updates to This Policy

We may revise this Refund Policy from time to time to reflect changes in operations, product handling, or commercial policies. The current version posted on this page will govern future requests.

Contact for Refund or Return Questions

For questions about shortages, damaged goods, return review, refund status, or order corrections, please contact us using the information below.